Frequently Asked Questions(FAQ)

A. Yes.You can immediately stop the vehicle in case of theft. You can use the online platform or an SMS to stop the engine.
A. Immediately report to Trackers of Africa 24 hour support team who will guide you on the next step. Also follow the simple procedure to switch off the vehicle.
A. Trackers of Africa system uses Mobile and Satellite technology, GSM and Global Position System communication.
A. Yes. Trackers of Africa system can help you know when the fuel is siphoned, enables you to match fueled liters to receipts and know your vehicle consumption
A. Yes. TheTrackers of Africa GPS/GSM device is carefully removed and re-installed in a different vehicle.
A. Yes, the historical playback which is generated by the Trackers of Africa online tracking system will show the movement of the vehicle until the time the accident occurred. Trackers of Africa system gives second by second replay, and also captures events such as harsh braking.
A. Simply contact us through a call or visit any of our branches countrywide.
A. The Track and Trace GPS device works with all vehicles, personals, trucks, earthmovers, tankers, buses, prime movers, trailers, containers and plants and equipment.
A. After installation of the GPRS device, Trackers of Africa will immediately give you the access rights to the platform. You can access the platform; try the functionalities such as immobilizing the vehicle, generating the reports after the vehicle moves.
A. Trackers of Africa is very careful in job segregation and vetting of employees. Different roles are assigned to different individuals. A technician will only install the tracking device and a different tracking team will handle the roles of system.
A. Yes. You can use any phone as long as you use credentials to prove ownership of the vehicles.
A. Yes. With Trackers of Africa, you can track the vehicle anywhere in Kenya and even beyond the borders.
A. The installation process takes less than an hour, without any inconveniences to you.
A. Your contract with Trackers of Africa is only terminated when you requests. The contract is on a renewal basis with a fee charged annually.
A. Trackers of Africa system are well developed and maintained to last until when you terminate the contract.
A. Trackers of Africa stores the data without deleting even the old one. The data is always accessible online and a client can see the reports as long as they are connected to the internet. These reports can be exported to excel.
A. Trackers of Africa system works well with Google Chrome, Firefox, Opera, Safari and Internet Explorer. Latest editions preferred.

Asset Tracking